Booking Terms and Conditions
Once you have selected your preferred dates and yurt, please complete the live online booking form; this will create a provisional booking which we will confirm within 24 hours (or otherwise we will advise you of non-availability). Your booking is confirmed only on receipt of our confirmation email.
An initial payment of 50% of the total cost is due at the time of booking with the balance payable one month before your arrival. We will send you an e-mail reminder. If the balance on the holiday is not received before the start of the holiday, we reserve the right to re-let the yurt.
Bookings run from 3pm on the day of arrival until 11am on the day of departure.
In the event of a cancellation, every effort will be made to re-let, but if this is not possible we reserve the right to retain the initial payment and recover the balance due. Where refunds are due following a cancellation there will be an administration charge of £25.
In the event of a guest not turning up on the appointed day without prior notification via email or phone, this will be treated as a cancellation. In these circumstances Ivy Grange Farm retains the right to retain money paid for the holiday.
If the accommodation is not available due to fire, flood or other unforeseen circumstances, the deposit and any rental money already paid will be refunded in full without further liability.
There is a no smoking policy in the yurts and facilities.
No dogs are allowed on the property.
We aim to be a "quiet site" after 10pm.
The yurts should be left in the same condition as they were found on arrival.
Please report any breakages when they occur, so that they can be fixed or replaced as soon as possible.
Any damage to Ivy Grange Farm property during the stay must be replaced or paid for.
Ivy Grange Farm is not liable for loss or damage to guests' property or any injury to themselves or dependents during their stay.
We do not let the yurts to unaccompanied minors (under 18) unless by specific prior arrangement. Please contact us to discuss.
No hens and stag groups.